If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee (from the time you receive the goods). Please email us at firstname.lastname@example.org within that timeframe if you are not satisfied, and we will attempt to resolve any problems.
After the 14 day money-back guarantee period, a restocking fee of between 10% & 30% will apply to any returns. The percentage is dependant on the kind of goods purchased. Please get in contact with us to discuss the restocking fee prior to returning your goods.
This refund policy does not apply to goods which have been worn, altered, used, or damaged after delivery.
There are some exceptions whereby refunds on the grounds of "no longer needing the product" will not be accepted. These exceptions mainly relate to made/cut to order products such as timber handrail, stainless tube, galvanised pipe, and stainless steel ready-to-use posts.
All products must be returned in their original condition, and the organisation of return freight/postage must be made by the buyer. All postage and insurance costs are to be paid by the sender.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier.
Hammersmith Woodturners Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.