Delivery Locations
We deliver anywhere in Australia.
For customers located on islands (excluding Tasmania) or in particularly remote areas, please contact us via email before placing your order to confirm that our delivery network can service your location.
Please note that we do not ship to Australia Post parcel lockers due to logistical, tracking, and risk concerns. Deliveries to PO boxes are accepted.
Delivery Fees
Delivery fees vary based on your location and the weight/size of your order. Our website automatically calculates this fee for you.
To estimate delivery costs, simply add your desired products to the cart and click the "Calculate Shipping" link on the checkout page.
If you are located on an island (excluding Tasmania) or in a remote area of Australia, the price displayed at checkout may not reflect the actual delivery cost. If you think this applies to your location, we recommend contacting us for a delivery quote before placing your order.
Freight Services
We ship most online orders using Australia Post, Border Express, Mainfreight, or local courier services like APD or Jet. The carrier we select will depend on your location and the size/weight of your order.
Where possible we will endeavor to send packages express (weight and size dependent).
Please include any specific delivery instructions in the “Special Delivery Instructions” box at checkout.
These might include, but are not limited to:
- Requests for signature upon delivery
- Instructions for leaving packages in a specific location
- Special unloading requirements
- Notes for the delivery driver
If your order requires specialty delivery or unloading vehicles (e.g., crane or HIAB trucks), please contact us via email or phone for a quote. These services are not covered by the standard online delivery fee and typically apply to large palletized shipments, such as long lengths of handrail or dowel.
Please note that most courier services do not offer a call prior to delivery service or exact ETA’s.
You should receive tracking information via email from one of the aforementioned companies once your order has been dispatched from our warehouse.
Delivery Times
Once an order has been placed and payment has been made we will endeavour to dispatch your order as soon as possible; in most cases orders will be sent 2-3 business days from placement (larger orders with handrail involved may take an extra day or 2).
During peak periods, such as the weeks leading up to Christmas/ Easter, orders may take a few additional days to dispatch.
Estimated Delivery Times (in business days, after dispatch):
Adelaide metro : Next day
SA Country : 2 to 3 days
Melbourne metro : 1 to 2 days
VIC Country : 2 to 3 days
Sydney metro : 2 to 3 days
NSW Country : 3 to 5 days
Brisbane metro : 3 to 4 days
QLD Country : 5 to 8 days
Perth metro : 3 to 4 days
WA Country : 5 to 8 days
TAS Metro and Country : 5 to 8 days
**Customers with 30-day accounts are not charged online delivery fees. Instead, please refer to the delivery and freight zone charts provided in the back of your price list.